All merchants who are subscribed to Kuueza’s WeXchange can ship agreed quantities oftheir produce on the Consolidated Shipment

First, they must be products approved by Customs Division of your country of residence, see export restrictions Merchants subscribed to Kuueza’s Consolidated Shipment shall ship only product(s) registered with Kuueza as per initial agreement. Additional products maybe admitted only after a prior notice has been served to Kuueza, inspected and approved by Kuueza officials. For food items, they must be FDA Certified and must have a shelf life of not less than one (2) year.

It is the responsibility of merchants to properly package their products very well and securely. Kuueza has a standard box for packaging products. The size is 430x290x290mm. It could be obtained from the Ghana office upon confirmation of availability. Special arrangement could be made for large-sized products.

You can take it to Kuueza ‘s warehouse in Accra. The address will be communicated. Alternatively, you can do self shipment from your country of residence to Kuueza’s warehouse in the US of which the address will be communicated

Kuueza pays for shipping and suggests merchants give reasonable prices for their products. Merchants who wish to maintain their price upon advice to review must be prepared to manage their own shipment

For consolidated shipment, confirmation of orders from the US and Canada determines how often Kuueza requests for merchants to ship.

Yes. Every month, or when the product is sold out at the shelves. But this must proceed after after approval is obtained from Kuueza’s Sales and Operations Officials.

Merchants determine their own prices. However, store owners have a say in the price agreement as they are the buyers of the products. Merchants must understand that Kuueza neither buys nor sells their product, Kuueza only gives merchants access to the US and Canadian markets.

Payment of monthly subscription fees will guarantee consistent supply of your products to the US and Canadian market. Also, you will receive monthly sales report of how the products are doing.

You can sign out by giving a formal notification in writing to Kuueza via wechange@kuueza.com and/or info@kuueza.com. IF you desire to quit and have products that have already been shipped, you will be required to pay for shipment fee of those products back to you within a specified period.
Failure to do so will lead to discarding of the said products.

Please note that we do not control logistics delivery timelines for products shipped through our wexchange. We can only share estimated delivery as per the information from our logistics partners. There might be delay and unforeseen circumstances regarding shipment via the sea.

Kuueza is a global B2B digital marketplace that connects buyers with African suppliers and businesses. The platform makes it easier to discover, buy, and sell authentic African products and services.
Kuueza helps African businesses reach international markets while enabling buyers to connect directly with reliable African suppliers.
Through the Kuueza website:

• Individuals can register to shop for products and services.
• Businesses can register to sell products and services and access business resources.
• Buyers and suppliers can communicate, negotiate, and establish business partnerships.
• Buyers can discover products from suppliers across multiple African countries.

Registering and creating an account on the Kuueza website is free. Users are responsible for shipping, VAT, customs clearance charges when applicable, and applicable order processing fees.

Kuueza charges merchants a service fee of 10% for orders from $100.00 up to $5,000.00, and 5% for orders above $5,000.00.

Your WeXchange monthly subscription can be cancelled by sending an email to wexchange@kuueza.com.

Visit www.kuueza.com and select the appropriate registration option. Follow the registration prompts and provide the required account and business details.

Currently, the Kuueza website supports English and French.

Yes. Kuueza is available through its website at www.kuueza.com, where users can browse products, register, communicate with merchants, manage orders, and access available marketplace services.

You can deactivate your account through the Account/Profile section of the Kuueza website, where the account deactivation option is available.

A request to permanently delete a user account must be submitted by email to accountservices@kuueza.com.

The individual operating the online business must provide a government-issued ID for security and verification purposes. Business registration is encouraged but is not mandatory.
Informal SMEs are encouraged to formalize their businesses, and Kuueza can guide eligible businesses through the process.

After registering as a merchant, you can create your seller profile and add your products or services through the merchant area of the Kuueza website.
Follow the available instructions to provide product information, images, pricing, availability, and other required details.

You can set up your preferred payment method when configuring your merchant account. Payments are made directly into your bank account or Mobile Money (MoMo) account, depending on the available payment options.
Any additional charges associated with receiving payments are the responsibility of the merchant and may vary depending on the merchant’s bank or payment provider.

Merchants determine the prices of their own products. Store owners may negotiate pricing with suppliers where applicable.
Kuueza does not buy or sell merchants’ products. Instead, Kuueza provides merchants with access to international buyers and markets, including the US and Canadian markets.

Payments on Kuueza are powered by Flutterwave. Available payment methods include:

• Debit/Credit Cards
• Mobile Money
• PayPal

Kuueza users and merchants acknowledge and accept Flutterwave’s applicable Terms & Conditions and E-Merchant Agreement.